Legal

Return Policy

Last updated: May 2026

This Return & Refund Policy outlines your rights when purchasing products from www.getbalanceflow.com (“Website”), operated by BalanceFlow.

1. Contact

Email: [email protected]
Phone: 1-866-632-8206
Support hours: 24/7

2. 60-Day Money-Back Guarantee

We stand behind our products with a 60-day money-back guarantee from the date of delivery. If you’re not satisfied with your purchase for any reason, contact us within 60 days for a full refund of the product cost (less shipping).

3. Returns for One-Time Purchases

You may return products within 60 days of delivery. Requirements:

• Proof of purchase is required (order number or order confirmation email).
• Used and partially used items may still be returned under our money-back guarantee.
• Items must be returned within 30 days of receiving the return authorization.

4. Subscription Orders

Each shipment in a subscription is eligible for the same 60-day money-back guarantee from the date of that specific delivery. To stop future shipments, see our Cancellation Policy or submit a cancellation request.

5. Upsell Purchases

Upsell items offered after a successful checkout follow the same 60-day money-back guarantee.

6. Refunds

Refunds are issued to the original payment method within 5–10 business days after the return has been received and processed, or after the refund has been approved under our money-back guarantee.

Shipping costs for returns are the responsibility of the customer unless the product was defective on arrival.

7. How to Start a Return

To initiate a return or claim under our money-back guarantee, email [email protected] or call 1-866-632-8206 with your order number. Our team will email you a return authorization and the correct return address. Please do not ship returns before receiving a return authorization.

8. Policy Updates

We may revise this Policy when operational or regulatory requirements change. The current version is always available on this page.