Legal

Cancellation Policy

Last updated: May 2026

This Cancellation Policy explains how BalanceFlow subscriptions work, how to cancel, and what happens after you cancel. If you only want to submit a cancellation request, you can use our cancellation form or contact support directly.

1. How to Cancel

You can cancel a BalanceFlow subscription at any time, in any of the following ways:

• Submit the cancellation form — /cancel-subscription.html. Fastest method, available 24/7.
• Email us — [email protected] with your order number and the email on the order.
• Call us — 1-866-632-8206, 24/7.

A real person reviews every cancellation request. We confirm cancellations by email within one business day.

2. When Cancellation Takes Effect

Cancellations are processed within one business day of receipt. Once your cancellation is confirmed:

• No further shipments will be sent.
• You will not be billed again for that subscription.
• Any product already shipped before cancellation is yours to keep, subject to our Return Policy.

3. Cancelling Before Your Next Billing Date

To avoid being billed for the next shipment, please cancel at least one full business day before your next scheduled rebill date, which is shown in your order confirmation email. Cancellations submitted on or after the rebill date may not be processed in time to stop that specific shipment.

4. If You Were Billed After Cancelling

If you were charged for a shipment after submitting a cancellation request, contact [email protected] or call 1-866-632-8206. We will refund the charge in full once we confirm the cancellation request preceded the rebill.

5. Refunds for Already-Shipped Orders

Cancelling a subscription stops future shipments. To request a refund for an order that has already shipped, see our Return Policy — BalanceFlow offers a 60-day money-back guarantee on every product.

6. Pausing Instead of Cancelling

If you want a break rather than a full cancellation, contact us and we can pause your subscription for 30, 60, or 90 days. You won’t be billed during the pause, and your subscription resumes automatically at the end of the pause unless you tell us otherwise.

7. Information We May Ask For

To locate your subscription quickly, please have the following ready when you contact us:

• Order number, if available
• The email address used at checkout
• The name on the order
• The last four digits of the card used (optional, helps us match if the order number is lost)

8. Questions

Email [email protected] or call 1-866-632-8206 (24/7) — a real person will help.

Submit a cancellation request