Legal

Privacy Policy

Last updated: May 2026

Also read: Terms & Conditions Return Policy Shipping Policy Cancellation Policy Cancel Subscription

BalanceFlow (“we”, “us”, “our”) is committed to protecting your personal data. This Policy describes how we process your personal data when you visit www.getbalanceflow.com (“Website”) or purchase our products.

1. Contact

For privacy-related matters, contact us at [email protected] or 1-866-632-8206 (24/7).

2. Personal Data We Collect

We may process the following categories of personal data:

Identity and contact data — name, email address, phone number, billing and shipping address.
Payment authorisation tokens — managed securely by our payment provider. We do not store full card numbers.
Technical data — IP address, browser data, device information, cookie identifiers.
Communication data — messages sent to our support team.

3. How We Use Your Data

We process personal data to:

Process and fulfil orders, deliver products, and provide customer support.
Meet legal obligations — accounting, reporting, and compliance with consumer protection and tax laws.
Send transactional and, where you have opted in, marketing communications.
Improve the Website and our products through analytics (where consent is given).

4. Data Sharing

We may share personal data with:

Payment processors
Fulfilment and shipping partners
IT and security providers
Customer support systems

All third parties operate under privacy and data-protection agreements consistent with applicable law.

5. Data Retention

We retain personal data only for as long as necessary:

Financial records — up to 7 years, as required by law.
Customer service records — a reasonable period for audit and quality assurance.

6. Cookies

We use essential, functional, analytics, and marketing cookies. You may adjust cookie settings via your browser at any time.

7. Your Rights

You may request:

Access to your data
Correction of inaccurate data
Deletion of your data
Restriction or objection to processing
Data portability
Withdrawal of consent (for consent-based processing)

To exercise any of these rights, email [email protected].

8. Updates to This Policy

We may revise this Policy when operational or regulatory requirements change. The current version is always available on this page.